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quinavorexo

Privacy Policy

At quinavorexo, we take your privacy seriously. This comprehensive policy explains how we collect, use, protect, and manage your personal information when you use our financial forecasting and budgeting services.

Information We Collect

We collect information that you provide directly to us when creating an account, using our services, or contacting our support team. This includes your name, email address, phone number, and financial data necessary for budgeting and forecasting analysis.

Personal Identification Information

  • Full name and contact details including postal address
  • Email address and telephone numbers
  • Date of birth and government-issued identification numbers when required
  • Professional information such as occupation and employer details

Financial Information

  • Bank account information and transaction history
  • Income statements and expense records
  • Investment portfolio details and financial goals
  • Credit score information and debt obligations

We also automatically collect certain technical information when you visit our website, including your IP address, browser type, device information, and usage patterns. This helps us improve our platform and provide better user experiences.

How We Use Your Information

Your personal information enables us to provide comprehensive financial forecasting and budgeting services tailored to your specific needs. We analyze your financial data to generate accurate predictions and personalized recommendations.

  • Creating detailed financial forecasts based on your historical data and spending patterns
  • Generating personalized budget recommendations and savings strategies
  • Providing alerts about unusual spending patterns or potential budget overruns
  • Improving our algorithms and service quality through anonymized data analysis
  • Communicating important updates about your account or changes to our services
  • Ensuring platform security and preventing fraudulent activities

We may also use aggregated, anonymized data for research purposes to enhance our forecasting models and develop new features. This research helps us better understand financial trends and improve our service offerings for all users.

Information Sharing and Disclosure

quinavorexo does not sell, rent, or trade your personal information to third parties for marketing purposes. We only share your information in specific circumstances outlined below, always with appropriate safeguards in place.

Service Providers

We work with trusted third-party service providers who assist in delivering our services. These include cloud hosting providers, payment processors, and security firms. All service providers are contractually bound to protect your information and can only use it for specified purposes.

Legal Requirements

We may disclose your information when required by law, such as responding to court orders, legal processes, or regulatory requests. We will notify you of such disclosures unless prohibited by law or when we believe notification could compromise an investigation.

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will provide notice through email and on our website before such transfer occurs, giving you the opportunity to opt out if desired.

Your Data Rights

Under UK data protection law, including the UK GDPR, you have several rights regarding your personal information. We are committed to honoring these rights and providing clear processes for exercising them.

Right of Access

Request a copy of all personal data we hold about you, including how it's being processed and who it's shared with.

Right to Rectification

Correct any inaccurate or incomplete personal information in our systems at any time.

Right to Erasure

Request deletion of your personal data under certain circumstances, subject to legal retention requirements.

Right to Portability

Receive your personal data in a structured, machine-readable format for transfer to another provider.

To exercise any of these rights, contact our privacy team using the information provided below. We will respond to your request within one month and may request additional information to verify your identity before processing certain requests.

Data Security and Protection

We implement comprehensive security measures to protect your personal and financial information from unauthorized access, disclosure, or misuse. Our security framework includes both technical and organizational safeguards.

Technical Security Measures

  • End-to-end encryption for all data transmission and storage
  • Multi-factor authentication for account access
  • Regular security audits and penetration testing
  • Automated monitoring systems for detecting unusual activity
  • Secure backup systems with geographic redundancy

Organizational Security Measures

  • Strict access controls limiting data access to authorized personnel only
  • Regular privacy and security training for all employees
  • Background checks for staff handling sensitive information
  • Incident response procedures for potential security breaches
  • Regular review and updating of security policies and procedures

While we implement robust security measures, no system is completely impervious to all threats. We continuously monitor emerging security risks and update our protective measures accordingly. In the unlikely event of a security incident affecting your data, we will notify you promptly in accordance with legal requirements.

Data Retention and Deletion

We retain your personal information only for as long as necessary to provide our services and fulfill the purposes outlined in this privacy policy. Our retention periods are based on business needs and legal requirements.

  • Account information is retained for the duration of your active account plus seven years after closure for regulatory compliance
  • Financial transaction data is kept for seven years from the date of the last transaction
  • Marketing communications data is retained until you unsubscribe or for three years of inactivity
  • Technical logs and usage data are automatically deleted after two years
  • Support communications are retained for three years for quality assurance purposes

When retention periods expire, we securely delete or anonymize your personal information. You can request earlier deletion of certain data types, subject to our legal obligations and legitimate business interests. Our deletion processes include secure overwriting of data storage media to prevent recovery.

International Data Transfers

While quinavorexo operates primarily within the United Kingdom, some of our service providers and partners may be located outside the UK and European Economic Area. When we transfer your personal data internationally, we ensure appropriate safeguards are in place.

Transfer Safeguards

  • Standard Contractual Clauses approved by the UK Information Commissioner's Office
  • Adequacy decisions recognizing equivalent privacy protection in destination countries
  • Binding Corporate Rules for transfers within multinational service provider groups
  • Certification schemes ensuring appropriate privacy standards are maintained

We regularly review our international data transfer arrangements to ensure they meet current legal requirements and provide adequate protection for your personal information. You can request details about specific transfers by contacting our privacy team.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your user experience, analyze website performance, and provide personalized services. We categorize cookies based on their purpose and provide options for managing your preferences.

Types of Cookies We Use

  • Essential cookies required for basic website functionality and security
  • Performance cookies that help us understand how visitors interact with our website
  • Functional cookies that remember your preferences and settings
  • Marketing cookies used to deliver relevant advertisements based on your interests

You can manage your cookie preferences through your browser settings or our cookie preference center. Please note that disabling certain cookies may affect website functionality and your user experience. We also honor "Do Not Track" signals where technically feasible.

Updates to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, services, or applicable laws. When we make significant changes, we will notify you through email or prominent notices on our website before the changes take effect.

We encourage you to review this privacy policy regularly to stay informed about how we protect your information. Your continued use of our services after policy updates indicates your acceptance of the revised terms. For major changes that significantly affect your rights, we may seek your explicit consent before implementing them.

Previous versions of our privacy policy are archived and available upon request. This helps ensure transparency about how our privacy practices have evolved over time and provides context for any changes made.

Contact Information

If you have questions about this privacy policy, want to exercise your data rights, or need to report a privacy concern, please contact our dedicated privacy team using the methods below.

Privacy Enquiries

Email: info@quinavorexo.com

Phone: +441902565438

Post: 7 Swallowfields, Cottam, Preston PR4 0PB, United Kingdom

Our privacy team typically responds to enquiries within 48 hours during business days.

This Privacy Policy is effective as of January 2025 and was last updated on January 2025.